The financial services company built on existing technology to enable iPhone and Android users to deposit checks remotely.The USAA Mobile app gives you convenient and secure account access from your mobile device.
![]() Usaa App Upgrade MD ToBut MD was gobsmacked as much as we were, and they're probably just trying to figure out who to talk to (if anyone at USAA will bother).Schwab did basically the same as USAA on Oct 16, but at least they had a contact point for vendors like MD, whereas I don't see USAA having done the same."Speaking as someone who was hit by the Schwab problem as well, were any lessons learned by MD to resolve this USAA problem (much) faster than the Schwab problem? It didn't seem that Schwab paid any attention to customer complaints, and it seems there is a similar reaction from USAA ("not our problem"), so is this on track to be resolved by MD? I just paid to upgrade MD to make Schwab work only to find that my bigger problems have just started with USAA.Also, is Direct Connect going away as a supported bank interface, such that I need to worry about every account I use successively being broken with MD and facing multi-month wait-and-see periods before resolution, or is MD aware of this concern and being proactive about a solution that scales vs. I've said to Sean in another area that it might be nice to get an update. While it does not excuse the lack of communications, there may have even been some mitigating circumstances, like a hack or some other compelling system issue that required immediate actionHopefully, someone who “Gives a darn” will pay attention and things will get fixed.In the meantime, I think emails to , Board Members and/or C-level executives will definitely help speed that process.From dtd: "As for MD - we did get one message from Maddy saying it's being looked into. They are the ones that “set the tone” for the rest of the organization and enabled a culture that let something like this happen.
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